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Skinly Support Center
  1. Skinly Support Center
  2. studies@home Support Center

studies@home Support Center

Welcome! You can raise a request for studies@home Support Center using the options provided.

Application problems

If you have difficulty using Skinly (app or device).

* required information

Required fields are marked with an asterisk*

You find it when tipping on the horizontal lines on the top left in your Skinly app

Are you using iOS or Android

The number on the back of your device, next to 'Li-polymer'.

Drag and drop files, paste screenshots, or browse
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